There was an increase in failures while joining the room from the EU region.
Incident Report for 100ms Systems
There was an observed increase in failures when attempting to join the room from the EU region between 1:20 PM IST and 2:00 PM IST on November 9, 2023.

This issue arose due to the primary cluster in the EU region being under maintenance, resulting in the temporary rerouting of traffic to a backup cluster.

Although originally planned as a zero-downtime activity, an oversight in our standard operating procedure led to an unplanned 30-minute downtime.

The critical oversight involved the configuration of the DNS record for a key endpoint.
Posted Nov 09, 2023 - 07:50 UTC